Returns

Customer satisfaction is our top priority at Kitchables, if it breaks or is defective, or you don’t want it anymore, send us an e-mail to [email protected] with proof of purchase.

All purchases of gift cards are non-returnable
Please do not send your purchase back to the manufacturer.
Once we receive the return, the refund will be processed, and a credit will automatically be applied to your
credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Returns are 100% guaranteed from the first 90 days of purchase.

Exchanges

We exchange defective or damaged products. If you need to exchange it for the same item, send us an email at [email protected]  and send your item to: 612 9th Street, Niagara Falls, NY, 14301, United States.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to them to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: 612 9th Street, Niagara Falls, NY, 14301, United States.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.